Do prices include VAT?
Yes. The prices of the web are recommended retail prices with the included VAT.
In the invoice of your purchase the price is itemized.
From what country is it possible to buy online?
If you want to buy from outside of Spain, send us an e-mail with
articles you like and we will answer you by checking the price and the way to send them, and how you will be able to pay for it.
Can I buy by telephone?
Yes. You can contact us at the telephone number 936222467, our customer service hours are from 9 to 13h and from 15 to 17.30h, from Monday to Thursday, and Friday from 9 to 14h.
Can I choose a mailing direction different from the previous one?
If it is your first purchase, we can only send the order to the domicile of your
Credit card for safety reasons. For the following purchases, you can add another direction in " My Account ". Once you have saved it, you will have always availably to choose it when you buy the next purchase.
Do I need to open an account to realize a purchase?
Yes. To send the order we need the same information that we ask you
to open your account. We only need you to fill it once and we will ask you
only the necessary information to effect the sending and to warn you if any incident happens related
to your order.
What information will I receive once I’ve realized my order?
You will receive an e-mail of confirmation of the purchase. If you don’t receive it, contact us to our telephone 936 222 467.
Can I change my order?
If you need to change your order call us immediately by telephone
936 222 467. If the order is already in course in our store it will not be
Possible to change it and we will send it to you as you requested it.
Consult the page of Returns.
Can I cancel my order?
You can cancel it if it has not yet been mailed. Call us as soon as possible at
Telephone 936 222 467 with the number of order that we you send in the e-mail of
Confirmation. Consult the “Returns” tab.
Am I going to receive the same product that goes out in the photo of the web?
Yes, bear in mind that products can change depending on the light, of your computer monitor or other factors foreign to Simetrya Home, which has tried to reproduce them as exactly as possible, with the professionalism of the photographers and stylists who have collaborated with us.
What should I do receive an incorrect or defective product?
In Simetrya Home we guarantee the quality of the products and service, but if you receive, by mistake, a product that you have not bought or that it is defective, contact us by telephone
936 222 467 and consult the page of Returns.
What guarantee do the bought products have?
All our articles are guaranteed in case they have a fault of manufacture. Remember to follow the instructions for the care of the product because we will not accept it if it is defective because of wear or the wrong use of the article.
How can I contact Customer Service?
We would like to attend to you when you need it, you only have to send us an e-mail
To info@simetrya.es .
PAYMENT
How can I pay for my purchase?
With credit card Visa, Mastercard, Amex.
By means of a bank transfer to the account number:
2100-3385-30-2200135232 of La Caixa or to the account number
0081-0101-31-0001243228 of the Banc Sabadell
What is the process for a transfer payment?
If you choose this way of payment, you will receive an e-mail with the subject “waiting for the bank transfer payment”, indicating you the number of order, the amount
and the account number to which you must pay.
When is my card charged?
If the payment is effected by credit card the amount of your order will be
blocked and it will not be loaded and discounted of your credit until
order has been sent.
Can they address the invoice to my company?
Yes, mark the option company in personal information and fill in the fiscal information we ask you.
SENDING
Where can I receive my order?
Remember that the first order must go to the domicile of your credit card for
safety reasons. We will send the following orders to the domicile that
you choose. Sending is not done to a P.O. box.
Which is the delivery time?
The approximate term of delivery is from 3 to 4 working days. If your product is not
available, we will contact you by e-mail or by telephone to give you the option to offer a new date of delivery, or to annul the order.
The delivery is realized on weekdays from Monday to Friday.
How much do the postage and handling cost?
The postage and handling inside the Spanish territory except the Canary Isles,
Ceuta and Melilla are:
You buy up to 159 € … … …. 25 €
Purchases superior to 160 € … … …. FREE
If you are buying from another country of the European Union, the Canary Isles, Ceuta, or
Melilla we will send an e-mail checking the amount of the expenses before we confirm the purchase.
Which is the order’s delivery process?
When your order goes out of the store, we send an informative e-mail with
the tracking number of the company transporter and we load the amount
of the purchase in the card, if you have chosen this payment.
The transporter will contact you for the delivery in the domicile that you indicated to us.